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There are many factors in classifying hotels. In the Philippines, hotel classification is done through the process of accreditation.

Before discussing about the classification of hotels, let us define what is hotel in the Philippine context. Philippine hotel is defined as a property that offers professional services and accommodation for tourists, vacationers or backpackers in exchange for payment.

Hotels undergo the process of accreditation conducted by the Department of Tourism (DOT) in the Philippines; The goal is to primarily check if it would pass the required standards for hotel operations, now called as the National Accommodation Standards. The hotel standards may fall into security, hygiene, ease and expediency for hotel guests. A certificate will be issued as a proof that the property was able to meet the minimum standards and recognized by DOT. The accreditation will also determine the classification of hotels.

Hotels  in the Philippines are classified before as De Luxe Class, First Class, Standard Class and Economy Class. These classifications are graded according to the existence of  inventory checklist.

Inventory Falls Into:

  • Location – Locality, Environs, Facade, Architectural features
  • Bedroom Facilities and Furnishings –  Size, Suite, Bathrooms, Telephone, Radio/Television, Cold Drinking Water, Refrigerator/Mini-Bar, Room Service, Furnishings and Lighting, and Information Materials
  • Front Office/Reception – Lounge, Porter Service, Foreign Exchange Counter, Mailing Facilities, Long Distance/Overseas Calls, Reception Amenities, Telex and Facsimile
  • Housekeeping – Linen, Laundry/Dry Cleaning Service, Carpeting
  • Food and Beverage – Dining Room, Bar, Kitchen, Crockery
  • Recreational Facilities – Swimming Pool, Tennis/Golf/Squash/Gym Facilities,
  • Entertainment – Live entertainment
  • Engineering and Maintenance – Maintenance, Air-conditioning, Ventilation, Lighting, Emergency Power, Fire Prevention Facilities
  • General Facilities – Outdoor Area, Parking/Valet, Function and Conference Facilities, Shops, Security, Medical Service
  • Service and Staff – Professional, and customer service oriented
  • Special Facilities – Business center, limousine, airport and tour services

In the last quarter of 2012, the  National Accommodation Standards has been made with the coordination of DOT Philippines and German Technical Cooperation (GIZ). National Accommodation Standards is a point system based on inventory, availability, condition and quality of a specific facility as well as service. Its is called the star rating system. 

To implement the new star rating system the DOT will gather 65 private sector auditors with at least 10 experience on hospitality industries and quality assurance, in accordance to Republic Act No. 9593 (source 2), also known as the “Tourism Act of 2009”.

While waiting for the results from independent auditors, the accreditation by regional offices is still done but adjusted with the new standards. Some regional offices still uses the old classification while waiting for the auditors.

To obtain higher rating, the overall hotel service, facilities, and business practices should be improved.

Rating System:

  • One Star
  • Two Star
  • Three Star
  • Four Star
  • Five Star
Star Grading Total Score (Hotel, Resort, Apartel)
1 star 251 – 400 points
2 star 401 – 550 points
3 star 551 – 700 points
4 star 701 – 850 points
5 star 851 – 1000 points

The criteria for the rating system is composed of seven major business area. The lounge area and the kitchen area is only used for apartment hotels.

Business Area Hotel
Arrival & Departure 10%
Public Areas 10%
Bedrooms 30%
Bathrooms 15%
Food $ Beverage 15%
Lounge Area * n/a
Kitchen Area * n/a
Amenities 10%
Business Practices 10%
Total 100%


Jinisys Software on Hospitality 

Jinisys Software as a property management system for hospitality industries has always been following the standard of hotel operations. Our Folio+ hotel system is a hotel management system designed to adhere on both international and local  standards on hotel management. Our hotel software has been implemented by various hotel and resorts in the Philippines.

 

Jojo Balagosa

Jojo Balagosa

Sales and Marketing Manager at Jinisys Software Inc.
A software Consultant for hospitality and real estate solutions in the Philippines. General manager for sales and marketing for Jinisys Software. You may follow me on Jojo Balagosa
Jojo Balagosa

2 responses to “Rating and Classification of Hotels in the Philippines”

  1. Types and Classification of Hotels | Jinisys Software Inc Jinisys Software Inc says:

    […] See the classification and the star rating system of hotel in the Philippines. […]

  2. 2014 DOT Accredited Hotels in Cebu with Classification | Jinisys Software Inc Jinisys Software Inc says:

    […] the 2014 list of accredited hotels in Cebu City with their corresponding classification. The accreditation is done yearly undertaken by Department of Tourism regional offices. There are many great hotels in […]