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Hotel systems offers features that handles most hotel operations. Listed below are some features that commonly used on the system.

  • Reservation / Booking
  • Compute Revenue
  • Number of Guest per day
  • Number of in-house guests
  • Expected Arrivals
  • Sales Report
  • Daily Transactions
  • Guest status like expected checkout

In connection to the last post about hotel system contributing to customer experience, this article aims to give the common mistakes done by hotel users that may affect the performance by the system and possibly jeopardizing the hotel operations.

  • Forgot to change the room rate before night audit
  • Inserted transactions are incorrect
  • Forgot to add discount
  • Forgot to add/record real time transaction
  • Wrong payment type then the guest is check out
  • Forgot to remit the cashier sales within the system
  • Forget to night audit
  • Can’t night audit because of hanging reservation
  • Forgotten transactions that supposed to be voided in real time
  • Assigning administration rights to wrong person

Even from the smallest details missed by the users, might affect the system calculations on various functions of the software. The common mistakes above can be solved by constant hotel user training, support and monitoring. Checking the quality inputs by hotel users is also a factor done by the system providers.

Jojo Balagosa

Jojo Balagosa

Sales and Marketing Manager at Jinisys Software Inc.
A software Consultant for hospitality and real estate solutions in the Philippines. General manager for sales and marketing for Jinisys Software. You may follow me on Jojo Balagosa
Jojo Balagosa

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