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Home » Hospitality Software » The Role of Front Desk in Hotel Operations

Font Desks are the first line of hospitality staff  that takes the first face-to-face interaction with guest and visitors observing great customer service. First impression last, font desks staff are the key to make that first impression satisfying and memorable to the guests. These makes them one of the keys for a accommodation successful business. Below are the list of roles that usually font desk undertake.

Customer Service

  • Giving information to visitor’s inquiries, some would by mails and calls
  • Professionally welcome guest upon arrival
  • Guiding guest and visitors to their destination
  • Key or Keycard Turnover

Back-End: Hotel  Software Task

  • Check in and out of guest
  • Assign charges, input and insert payments to guest account
  • Reservation
  • Room Management like room blocking
  • Event Management
Jojo Balagosa

Jojo Balagosa

Sales and Marketing Manager at Jinisys Software Inc.
A software Consultant for hospitality and real estate solutions in the Philippines. General manager for sales and marketing for Jinisys Software. You may follow me on Jojo Balagosa
Jojo Balagosa

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